The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to manage user and order support tickets! In this way, the Shop admin can easily keep track and give support for order and users issues!
WCSTS extends WooCommerce adding a system to manage support tickets. Via WCSTS can be managed three different ticket types:
+ Order tickets: related to orders issues
+ User tickets: related to users issues
+ Pay Per Ticket: For more details read the related paragraph
Order and User tickets can be submitted by the user directly via frontend pages. Shop admin can manage tickets using the special backend area. Furthermore, the plugin allows email notifications, custom texts, and many other customizations to better personalize the system according to the shop admin needs!
Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order). In this special area, the user can submit new tickets request support for that particular orders, read the admin replies for the already submitted tickets and submit new messages.
Optionally the user can also attach one or more files. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).
The order ticket system can also be completely disabled or it can be disabled only for the desired order statuses. Just go to the plugin Options menu and configure its display settings according to your needs!
Is automatically displayed in the My account page in its own tab called Personal Ticket Ara (text can be customized via texts menu) and can optionally be displayed in any frontend page by using the special [wcsts_ticket_area] shortcode. This ticket type works in the same way of order ticket for the exception that it is associated with a specific user (the user must be logged to access the ticket area) rather than an order. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system by default is disabled. It can be enabled via the Options menu).
NOTE: to customize the login message, just use the following format: [wcsts_ticket_area]Type the message you want to display, html code is accepted[/wcsts_ticket_area]
PAY PER TICKET
The shop manager can now bind to any product (or variant) a number of questions that a user can ask. Once the product is purchased and the order is paid (or marked as completed), the plugin will automatically open a special Pay Per Ticket by which the admin can keep track of the user questions. The product quantity will affect the number of questions that the user will be able to ask.
Pay per ticket area is displayed in the frontend by using the special [wcsts_pay_per_ticket_area] shortcode in any page supporting shortcodes. The ticket area will be displayed only for registered users, for non registered users will be displayed a login message. To customize the login message, just use the following format: [wcsts_pay_per_ticket_area]Type the message you want to display, html code is accepted[/wcsts_pay_per_ticket_area]
Note: if an order is deleted or marked as failed, canceled or refunded, the associated pay per tickets will be deleted too. Once a ticket reaches 0 questions left, the user will be automatically marked as closed.
Optionally you can enable files attachment for reply messages and tickets. You can set file size limit and configure which files types are accepted. Furthermore, thanks to the “chunk upload” system, the plugin allows uploading any file size!
USE CASE: FILE APPROVAL SYSTEM
The ticket system can be used also as File approval system. Thanks to the file chunk upload system, your customers will be able to attach any file size to each ticket (you can, however, limit the number of the uploadable files, size, and types). You can then reject the upload(s) by simply reply to the ticket (optionally the user will be notified via email) and eventually attach files to your reply.
Each message will have its own attachments (that can be eventually deleted) in order to keep track of the attachment history!